服务条款

Terms of Service

Welcome to My Paw Legacy. By visiting our website or placing an order, you agree to the following Terms of Service. Please read them carefully before using our store.

1. Overview

My Paw Legacy sells pet accessories, personalized keepsakes, engraved items, photo-based products, and related custom goods.

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian.

2. Product Information

We do our best to display product descriptions, photos, colors, sizes, prices, and customization options as accurately as possible.

However, slight differences may occur due to screen settings, lighting, handmade production, material batches, or product improvements.

3. Custom and Personalized Orders

Many of our products are made to order based on the information you provide.

You are responsible for checking all customization details before placing your order, including:

- Pet names
- Phone numbers
- Addresses
- Custom text
- Uploaded photos
- Color or style selections
- Shipping information

We are not responsible for errors caused by incorrect or incomplete information provided by the customer.

Once a personalized order has entered production, changes or cancellations may no longer be possible.

4. Uploaded Photos and Custom Content

For photo-based products, you agree that you have the right to use any image you upload.

You must not upload images or content that is illegal, offensive, abusive, copyrighted without permission, or violates the rights of others.

We may refuse or cancel an order if the uploaded content is inappropriate or cannot be used for production.

5. Pricing and Payment

All prices are listed in the currency shown at checkout. Prices may change at any time without notice.

Payment must be completed before an order is processed. We reserve the right to cancel an order if payment is not successfully received or if there is a payment issue.

6. Order Processing

Custom products require production time before shipping. Processing times may vary depending on the product, order volume, supplier availability, and customization requirements.

Estimated processing and delivery times are not guaranteed unless clearly stated.

7. Shipping and Delivery

Shipping times depend on the destination, carrier, customs processing, and local delivery conditions.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed delivery, or lost packages caused by incorrect address information provided by the customer.

International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer where applicable.

8. Returns and Refunds

Returns and refunds are handled according to our Refund and Return Policy.

Because many products are personalized, custom-made items are generally not eligible for return or exchange unless they arrive damaged, defective, or significantly different from what was ordered.

9. Order Refusal or Cancellation

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear fraudulent, contain incorrect information, violate our policies, or cannot be fulfilled.

If an order is canceled after payment, an eligible refund will be issued to the original payment method.

10. Intellectual Property

All website content, including text, product images, branding, graphics, designs, and layout, belongs to My Paw Legacy or its content providers and may not be copied, reproduced, or used without permission.

11. Limitation of Liability

My Paw Legacy is not liable for indirect, incidental, or consequential damages related to the use of our website, products, shipping delays, customization errors caused by customer-provided information, or third-party services.

To the fullest extent permitted by law, our liability is limited to the amount paid for the product in question.

12. Third-Party Services

Our store may use third-party services such as Shopify, PayPal, payment processors, shipping carriers, apps, and analytics tools.

We are not responsible for the actions, policies, or service interruptions of third-party providers.

13. Changes to These Terms

We may update these Terms of Service from time to time. Changes will take effect when posted on this page.

Your continued use of our website after updates means you accept the revised terms.

14. Contact Us

If you have any questions about these Terms of Service, please contact us through our Contact Us page.