FAQ

Can I customize the product with my pet's name?

Yes. Products that support personalization will include fields for names, text, photos, or other custom details on the product page.

Can I upload a pet photo?

Photo upload is available for selected products. Please use a clear image with good lighting for the best result.

Can I change my custom text after ordering?

Contact us as soon as possible. If production has not started, we will try to help. Once production begins, changes may not be possible.

How long does a custom order take?

Custom orders include production time plus shipping time. The exact timeline depends on the product and destination.

Do you accept returns on custom products?

Personalized items generally cannot be returned unless they arrive damaged, defective, or incorrect. Please review all customization details before checkout.