Shipping Policy

We ship personalized pet accessories and keepsakes to supported destinations. Delivery time includes both production time and shipping time.

Processing time

Custom products are made after your order is placed. Processing time may vary by product and order volume. Most personalized items require several business days before shipment.

Shipping time

Shipping time depends on your destination, selected shipping method, customs processing, and local carrier conditions. You will receive tracking information when your order ships.

Tracking

After your order is shipped, tracking details will be sent to the email address used at checkout. Tracking updates may take a short time to appear after the carrier receives the package.

Incorrect addresses

Please enter your shipping address carefully. If an address is incomplete or incorrect, delivery may be delayed or the package may be returned. Contact us as soon as possible if you notice an address mistake.

Customs and import fees

International orders may be subject to customs duties, taxes, or import fees charged by the destination country. These charges are the customer's responsibility where applicable.